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Insurance guide

General information about Texas auto and home insurance, not advice about your own coverage. Your policy wording and the carrier's decisions govern.

Choose a line of insurance

Buying

After a loss

After a car accident, do these first

  1. Make sure everyone is safe; if the car can move, get it out of traffic.
  2. Call the police right away if anyone is hurt or killed, a car can't be driven, or the other driver left.
  3. Exchange names, addresses, plate numbers, and insurance companies.
  4. Take photos of the other driver's license and insurance card, the plates, the scene, and the damage; get witnesses' names and phone numbers.
  5. Report the claim to your carrier as soon as you can.
  6. Keep your medical bills and repair receipts.

Good to know

Key terms

Declarations Page (Dec Page)
The first page of your policy: who is covered, what is covered, and how much it costs
Common mix-up: You need this page both to switch insurers and for mortgage paperwork
VIN (Vehicle Identification Number)
The car's ID: 17 letters and digits.
Common mix-up: It is not your license plate number.
Split Limits
Three figures: per person, per accident, and property.
Common mix-up: Often misread as one combined total; the figures are in thousands of dollars.
Personal Injury Protection (PIP)
Regardless of fault, it pays medical bills and lost wages for you and your passengers.
Common mix-up: In Texas it can only be dropped by written rejection.
Uninsured Motorist BI (UM) / Underinsured Motorist (UIM)
If the other driver has no or too little insurance, this pays for your injuries.
Common mix-up: Uninsured cars are common on Texas roads; declining it takes a written signature.
Collision
Your car hits something or rolls over; this repairs your own car.
Common mix-up: It applies regardless of fault, but you still pay the deductible.
Comprehensive (Other Than Collision)
Damage not caused by a collision: theft, vandalism, hail, flooding, hitting a deer.
Common mix-up: Despite the name, it does not cover collisions — the most common misreading.
Rental Reimbursement
Pays toward a rental car while your car is repaired after a covered claim, up to a daily limit.
Common mix-up: Not included automatically; it does not cover everyday car rentals.
Gap / Loan-Lease Payoff
On a total loss, it covers the difference between the payout and the loan balance.
Common mix-up: It only makes sense on a financed or leased vehicle.
Excluded Driver
A person named on the policy as not covered; nothing is paid if they crash.
Common mix-up: Excluding a household member carries high risk and must be an explicit choice you make.
SR-22
A proof-of-insurance filing required by a court or the DMV.
Common mix-up: It is not a type of insurance; it is a filing.
Questions about any of this?Contact us in English or Chinese. If you disagree with a carrier's claim decision, you can also call the Texas Department of Insurance (TDI) help line at 800-252-3439.How to reach us